Your privacy is important to us. Digital Expert's policy is to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including on our website, www.digitalexpert.live, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

If our site contains links to third-party sites and services, please be aware that those sites and services have their privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to your activities after leaving our site.

This policy is effective as of September 1, 2024

Last updated: September 1, 2024

The information we collect falls into "voluntarily provided" and "automatically collected." We believe in giving you control over your personal information, and these categories reflect the information you choose to share and the information your devices automatically provide.

"Voluntarily provided" refers to any information you knowingly and actively provide us when using or participating in our services and promotions. We are transparent about what information we collect and how we use it so you can make informed decisions about your privacy.

"Automatically collected" information refers to any information automatically sent by your devices when you access our products and services.

When you visit our website, our servers may automatically log the standard data your web browser provides. It may include your device's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, you may encounter specific errors while using the site. In that case, we may automatically collect data about the error and its circumstances. This data may include technical details about your device, what you tried to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even when they occur, that they have occurred, or the nature of the error.

Please be aware that while this information may not personally identify individuals by itself, it may be possible to combine it with other data to identify them personally.

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

The data we collect can depend on the individual settings of your device and software. We recommend checking your device manufacturer's or software provider's policies to learn what information they make available to us.

We consider "user-generated content" materials (text, image and video content) voluntarily supplied by our users for publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.

We consider "user-generated content" materials (text, image and video content) voluntarily supplied by our users for publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.

Please be aware that any content you submit for publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.

We only collect and use your personal information for legitimate reasons. In this instance, we only collect personal information that is reasonably necessary to provide our services to you.

We are transparent about the collection of personal information. We may collect personal information from you when you engage in any of the following activities on our website:

Enter any of our competitions, contests, sweepstakes, and surveys

Sign up to receive updates from us via email or social media channels

Use a mobile device or web browser to access our content

Contact us via email, social media, or any similar technologies

When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal data will not be further processed in a manner that is incompatible with these purposes:

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities uncover data and insights, which we can combine with information about how visitors use our site to improve it and your experience.

When we collect and process personal information, and while we retain it, we will protect it using commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Your security is our priority, and we take every measure to ensure the safety of your information.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure. No one can guarantee absolute data security.

It is your responsibility to select a secure password and ensure the overall security of your information within the bounds of our services.

For instance, please refrain from making your personal information publicly available via our platform.

We keep your personal information only for as long as we need to. This period may depend on what we use your information for by this privacy policy. For example, suppose you have provided us with personal

information such as an email address when contacting us about a specific enquiry.

In that case, we may retain this information for the duration of your enquiry remaining open and for our records to address similar enquiries effectively in the future. Suppose your personal information is no longer required for this purpose. In that case, we will delete or make it anonymous by removing all details identifying you.

However, if necessary, we may retain your personal information to comply with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, historical research, or statistical purposes.

We do not aim to sell our products or services directly to children under 13 and do not knowingly collect personal information about them.

We may disclose personal information to:

A parent, subsidiary or affiliate of our Company

third-party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators

our employees, contractors, and related entities, our existing or potential agents or business partners, sponsors or promoters of any competition, sweepstakes, or promotion we run credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings or to establish, exercise, or defend our legal rights

third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you

third parties to collect and process data

an entity that buys or to which we transfer all or substantially all of our assets and business

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information by this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. Suppose you are a third party providing personal information about somebody else. In that case, you represent and warrant that you have such a person's consent to provide the personal information to us.

Marketing permission: If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind by contacting us using the details below.

Access: You may request details of the personal information we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please get in touch with us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, giving user support), we will not deny you goods or services and charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws regarding any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please get in touch with us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with it. You also have the right to contact a regulatory body or data protection authority about your complaint.

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please get in touch with us using the details provided in this privacy policy or opt out using the opt-out facilities provided in the communication. We may request specific information from you to help us confirm your identity.

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit so we can understand how you use our site. This helps us serve you content based on your preferences. Please refer to our Cookie Policy for more information.

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Our website may link to external sites that we do not operate. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

We may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. Suppose we decide to change this privacy policy. In that case, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or allow you to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for UK General Data Protection Regulation (UK GDPR) Compliance (UK)

The GDPR distinguishes between organisations that process personal information for their purposes (known as "data controllers") and organisations that process personal information on behalf of other organisations (known as "data processors"). For the purposes covered by this Privacy Policy, we are a Data Controller concerning the personal information you provide to us and remain compliant with our data controller obligations under GDPR.

We may indirectly collect your personal information from third parties with your permission to share it. For example, if you purchase a product or service from a business working with us and consent to us using your details to complete the transaction.

We may also collect publicly available information about you, such as from any social media and messaging platforms you use. The availability of this information will depend on the privacy policies and settings on such platforms.

Additional Disclosure for Collection and Use of Personal Information

In addition to the purposes above warranting the collection and use of personal information, we may also conduct marketing and market research activities, including how visitors use our site, website improvement opportunities and user experience.

If your personal information is no longer required for our stated purposes, or if you instruct us under your Data Subject Rights, we will delete it or make it anonymous by removing all details that identify you ("Anonymisation"). However, if necessary, we may retain your personal information to comply with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, historical research, or statistical purposes.

Data Protection and Privacy Laws permit us to collect and use your data on a limited number of grounds. In this case, we will lawfully, fairly and transparently collect and use your personal information. We never directly market to any person(s) under 18 years of age.

Our lawful bases depend on your services and how you use them.

When you give us consent to collect and use your personal information for a specific purpose, you may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact; therefore, you consent to your name and email address being used so we can respond to your enquiry.

Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time.

While you may request that we delete your contact details anytime, we are still trying to remember any emails we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Where you have entered into a contract or transaction with us or to take preparatory steps before we entered into a contract or transaction with you. For example, suppose you contact us with an enquiry. In that case, we may require personal information such as your name and contact details to respond.

Where we assess it is necessary for our legitimate interests, such as providing, operating, improving, and communicating our services, we consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Sometimes, we are legally obligated to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. For example, we are required to keep financial records for seven years. If you have any further enquiries about how we retain personal information to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

The personal information we collect is stored and processed in the United Kingdom by us. Following an adequacy decision by the EU Commission, the UK has been granted an equivalent level of protection to that guaranteed under UK GDPR.

Occasionally, we share your data with third parties, who may be based outside the UK or the European Economic Area ("EEA"). The countries where we store, process, or transfer your personal information may have different data protection laws than those where you initially provided the information.

If we transfer your personal information to third parties in other countries:

We will perform those transfers according to the requirements of the UK GDPR (Article 45) and Data Protection Act 2018;

We will adopt appropriate safeguards for protecting the transferred data, including those in transit, such as standard contractual clauses ("SCCs") or binding corporate rules.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information, (ii) you believe your personal information has been unlawfully processed, (iii) you need us to maintain the personal information solely for a legal claim, or (iv) we are in the process of considering your objection about processing based on legitimate interests.

Right to Object: You can object to processing your personal information based on your legitimate interests or public interest. If this is done, we must provide compelling, legitimate grounds for the processing, which overrides your interests, rights, and freedoms, to proceed with processing your personal information.

Right to be Informed: You can learn how your data is collected, processed, shared, and stored.

Right to Portability: Individuals have the right to receive some of their data from an organisation in a way that is accessible and machine-readable, for example, as a CSV file. They also have the right to ask an organisation to transfer their data to another organisation.

However, the right to portability only applies to personal data which a person has directly given to a Digital Expert in electronic form, and onward transfer will only be available where this is "technically feasible".

Right to Rectification: If personal data is inaccurate, outdated, or incomplete, individuals have the right to correct, update, or complete it. Collectively, this is referred to as the right to rectification.

Rectification may involve filling the gaps, i.e., completing incomplete personal data—although this will depend on the purposes for the processing. This may include adding a supplementary statement to the incomplete data to highlight inaccuracies or claims.

This right only applies to an individual's data; a person cannot seek the rectification of another person's information.

Notification of data breaches: If we discover a data breach, we will investigate the incident and report it to the UK's data protection regulator once you deem it appropriate.

Complaints: At any time, you can complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please get in touch with us in the first instance using the details below.

Please provide us with as much information as possible about the alleged breach. We will quickly look into your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

To enquire about Digital Expert's privacy policy or to report user privacy violations, you may contact our Data Protection Officer using the details in the Contact Us section of this privacy policy.

We need to resolve your concern to your satisfaction. You may also contact the UK Information Commissioner's Office (ICO).

Data Protection Regulator:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113 (local rate)

Website: www.ico.org.uk

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Digital Expert: Contact Page

Email: contact@digitalexpert.live